DELIVERY FAQ

COVID-19 DELIVERY PROTOCOLS

Given the recent developments surrounding the spread of COVID-19, the Kelilabee Flower Company wants to assure you that we are taking every step possible to ensure the health and safety of our clients, recipients, team members and partners. We are closely monitoring the situation and are adhering to all CDC protocols and guidelines. 

We have updated the following delivery & pick up protocols to further ensure the safety and well being of our clients, recipients and team members:

No Contact Delivery

  • All drivers are wearing masks when delivering floral gifts.
  • Upon delivery our drivers will leave floral gifts in a safe spot on the porch, ring the bell or knock on the door and then step back 6’ and wait for the recipient to answer.
  • If no one is at home at the time of delivery our drivers will leave floral gifts in a safe place on the porch, or if weather is not permitting with a neighbor. They will call and/or text the recipient letting them know, as well as, call or text the sender to let them know. We will also email the sender at the end of the day informing them their floral gift was delivered.

 No Contact Pick Up 

  • If you would like a contactless pick up just give us a call when you arrive at 704.900.8949 and a team member will bring your order out and place on the bench out front.

If you would prefer we follow a different protocol please let us know and would be happy to accommodate your request.

Flowers have always been a source of comfort during difficult times and we are grateful for the opportunity to be a part of this amazing industry and for the opportunity to be of service to our wonderful clients!

Please know it is our top priority is to help keep our entire community safe and we will continue to assess and address the situation as it evolves.

Thank you very much for your business!

Sincerely,

Kelilabee Flower Company 

 

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DELIVERY INFORMATION

Due to the rapidly rising cost of fuel, we regrettably are no longer able to offer complementary local delivery. In order to offer the greatest value to our customers we have structured our delivery fees according to mileage as follows:

BALLANTYNE AREA: $10.50

28277

WAXHAW, WEDDINGTON, MARVIN, MATTHEWS, PINEVILLE, SOUTH PARK, MYERS PARK, COTSWOLD & SURROUNDING SOUTH CHARLOTTE NEIGHBORHOODS: - $12.50

28104, 28105, 28134, 28173, 28203, 28207, 28209, 28210, 28211, 28220, 28222, 28224, 28226, 28241, 28247, 28270, 28274, 28287

FORT MILL/INDIAN LAND LOCAL: $12.50

29707

FORT MILL EXTENDED: $17.00

29708, 29715, 29716: $17.00

INDIAN TRAIL: $17.00

28079

MINTHILL: $17.00

28227

UPTOWN, CENTRAL & EAST CHARLOTTE: $20.00

28201, 28202, 28203, 28204, 28205, 28206, 28208, 28212, 28218, 28219, 28228, 28229, 28230, 28231, 28232, 28233, 28234, 28235, 28236, 28237, 28242, 28243, 28244, 28246, 28250, 28254, 28255, 28258, 28260, 28263, 28265, 28266, 28271, 28272, 28273, 28275, 28278, 28079, 28280, 28281, 28282, 28284, 28285, 28288, 28289, 28290, 28296, 28299

DELIVERY SCHEDULE

  • Business deliveries are guaranteed to arrive between 9:00 am & 4:30 pm.
  • Residential & Hospital deliveries are guaranteed to arrive between 9:00 am & 6:30 pm
  • Funeral orders placed at least one day in advance are guaranteed to arrive a minimum of one hour prior to service start time. Rush delivery fees may apply to funeral orders placed the same day of the service. If you would like to place a same day funeral order please call us at 704.900.8949 and we will make every effort to accommodate your needs.

 * We are not able to accommodate specific time of delivery requests however We do however offer Express, Afternoon and Rush delivery options for additional fees. Please see "ADDITIONAL DELIVERY OPTIONS" below for details.

* On Valentine's Day and Mother's Day we operate extended Delivery hours between 8:00 am and 5:00 pm going to a business and 8:00 am and 8:00 pm going to a residence.

 

 ADDITIONAL DELIVERY OPTIONS

  • EXPRESS DELIVERY - $15.00 –Guaranteed to arrive by 1:00 pm. Not available on Same Day Delivery Orders. 
  • RUSH DELIVERY - $25.00 - Guaranteed to arrive within 3 hours. If a rush order is placed after our normal business hours it will deliver within three hours of regular store opening.

*Express and Rush delivery fees are charged in addition to regular delivery fees.

Online Orders - To ensure enough time for us to receive and process same day delivery requests on online orders please place them no later than 2:00 pm Monday – Friday on the day you are requesting delivery. For same day service on orders being placed after 2:00 pm please call us at 704.900.8949 or toll free at 855.201.5402 and we will make every effort to accommodate your request. If you would like to place a same day delivery for Saturday, please call us at 704.900.8949 and we will make every effort to fulfill your request.

Funeral Homes - You do not need to know the exact address of a specific funeral home, just the name of the funeral home and the name of the deceased. As part of our service we will contact the funeral home you have specified to verify the exact address and the time of viewing and/or service, and to make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home instructions. If you have ordered too late to make the funeral service, we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family.

High Schools - High schools do not accept deliveries for students. Please send administrator and teacher gifts to the high school and any student orders to their residence.

If No One Is Home - Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as, on their doorstep (weather permitting) or with a neighbor. We will call the recipient directly to inform them of where we have delivered their flowers. If neither of these options are deemed appropriate, we will leave a message for the recipient to call to arrange for a convenient delivery.

Incorrect Addresses - If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. The Kelilabee Flower Company is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling an Order -Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already processed, en route or delivered. To cancel or change an order that has not been processed, please call 704.900.8949 or toll free 855.201.5402.

PO Boxes - We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

Card Messages - The message that you write in the Card Message field, or phone in to us, is the only message that is sent with the gift. We do not include any billing information with your order.